FAQ

WHAT IS YOUR WARRANTY POLICY?

Every Outdoor-Fitness product is warranted against defects in material and workmanship.
2 YEAR WARRANTY on plastic, rubber or composite parts, seats and fittings, bearings, clamps.
2 YEAR WARRANTY on main frame steel posts, welds, bars, steel structural equipment. The amount credited in years 3 and 4 is pro-rated based on the age of equipment.
Outdoor-Fitness does not warranty for normal levels of rust. The possibility of rust is a normal occurrence in steel, and requires attention and treatment if rust is noticed or observed on the equipment. Please see Maintenance (section 7) above. The powder coating process that is used to cover the steel is a high quality pure polyester powder for electro-static application. It is also the same anti-rust technique used in watercrafts/boating and universally applied in the outdoor painting process. Paint touch up kits are available for maintenance free of charge. Clean any rust spots and apply touch-up paint promptly. For optimal results, maintain the paint surface much like an automobile, vehicle or boat paint surface. An initial supply of touch-up paint is supplied with each shipment.
Misuse, neglect or alteration of product is not covered under warranty
For additional questions, please contact our customer service team at info@OUTDOOR-FITNESS.com.

I HAVE A QUESTION ABOUT MY ORDER – WHAT DO I DO?

HOW CAN I CONTACT YOU?

WHERE ARE YOU LOCATED?

WHAT IS THE GRADE AND RATING OF STEEL USED IN OUR EQUIPMENT?

We are a global supplier of OUTDOOR-FITNESS, Inc. equipment and ship worldwide.
Contact info@OUTDOOR-FITNESS.com and we will do whatever we can to help you get our products no matter where you are located.
Please contact us for an international shipping cost quotation. International shipments may be subject to duties, taxes, handling costs, and other fees; these charges are the responsibility of the recipient and are non-refundable.

DO I PAY FOR SHIPPING?

Shipping within the continental United States is included in the price shown. For a shipping cost quotation outside of the continental United States, please call 1-877-517-2200 or email us at info@OUTDOOR-FITNESS.com. We are a global supplier of OUTDOOR-FITNESS, Inc. equipment.

OUTDOOR-FITNESS, Inc. is able to offer freight shipping with top national and international carriers. All shipments will be made via the quickest and most economical way unless a specific routing and/or delivery time frame are requested.

The equipment will be shipped from our warehouse in Denver, Colorado USA.

Please allow at least 8 to 12 weeks for delivery of domestic orders when all items are in stock. For overseas orders, please allow an additional 12 weeks for delivery of the equipment once your final order is placed. Your equipment will be delivered to you during normal business delivery hours (8:00am - 4:30pm, Monday through Friday), unless specific instructions are given to us at the time of your order.

HOW LONG WILL MY ORDER TAKE?

Please allow at least 8 to 12 weeks for delivery of domestic orders when all items are in stock. For overseas orders, please allow an additional 12 weeks for delivery of the equipment once your final order is placed. Your equipment will be delivered to you during normal business delivery hours (8:00am - 4:30pm, Monday through Friday), unless specific instructions are given to us at the time of your order.
If you need your items sooner, reach out to info@OUTDOOR-FITNESS.com and we will help you get it.

DO YOU OFFER DISCOUNTS?

CARE & COMPATIBILITY: HOW DO I TAKE CARE OF MY EQUIPMENT?

While very little maintenance is required, it is important that someone is responsible for regular inspections. Generally, it is a matter of checking the locking nuts and bolts. Should any equipment failure be evident, these issues will be covered by the Warranty.

The OUTDOOR-FITNESS, Inc. equipment is steel covered in a state-of-the-art, high-tech durable powder coating. The high-tech powder coating process that is used to cover the steel is a quality pure polyester powder prepared for electro-static application. It is the same anti-rust technique that is used in automobile and watercraft manufacturing. The equipment does require very minimal maintenance but, please remember, the equipment should be looked after, and not neglected or treated poorly, for optimal function and resiliency.

WHAT ARE THE SAFETY STANDARDS AND CERTIFICATIONS THAT YOUR EQUIPMENT HAS? .

ISO 1009
The factory manufacturing process is ISO 9001 certified. is a quality assurance protocol made up of 20 sets of quality system requirements. This model applies to organizations that design, develop, produce, install, and service products. It provide industry with an international structure to ensure all operational processes, maintain quality, are consistent and effective.

ASTM F-1487 Safety Performance Specification
All Outdoor-Fitness equipment meets the ASTM F-1487 Safety performance specification. The American Society for Testing and Materials (ASTM) is a scientific and technical organization that establishes standards for testing of materials, including playground equipment. ASTM also establishes standards for surfacing materials for playground safety. For more information about ASTM standards, visit http://www.astm.org

Consumer Products Safety Commission

Not all OUTDOOR-FITNESS, Inc. installations will be considered to be playgrounds. However, in any publicly accessible area, The Playground Safety Standards established by The Consumer Products Safety Commission (CPSC) will apply. The CPSC is a federal agency whose charter is to inform the public of unreasonable risks associated with consumer products.

The CPSC has developed safety guidelines for playgrounds which are adopted as law in many States. These standards are published in the "Handbook for Public Playground Safety." This 61-page publication is available for download as a large PDF file (3Mgb), free of charge, at their CPSC web site The hand book provides clear requirements for the need and standard of surfacing material as well as minimum safety zones around each piece of equipment.

If you would like to read further information about safety and safety surfaces, please follow this link and refer to: "Handbook for Public Playground Safety” available online from the Consumer Product Safety Commission (CPSC). Although not all fitness areas are playgrounds, the handbook provides valuable information on general safety.

Grade and rating of steel:
Gauge Number Q195 = Thickness of Steel: 3 mm
Grade of Steel = B